Frequently Asked Questions

CheckYourPlate is a general wellness app that uses artificial intelligence to analyze photos of your meals and give you instant, non-clinical nutritional feedback. Think of it as a knowledgeable food coach in your pocket — one that looks at what's on your plate, scores it against your personal health goals, and offers practical suggestions to help you eat better over time.

Simply take a photo of your meal and submit it through the app. Our AI analyzes the image to identify the foods present, estimate nutritional content, and generate a score and personalized feedback based on your self-reported medical conditions, stated health goals, dietary preferences, and any allergies you've provided.

The focus is on helping you make smarter, everyday food choices, not on providing medical or clinical recommendations. Using the same method, the App can also guide you in choosing better options — whether you're deciding between meals or selecting items from a restaurant menu.

The AI feedback is designed to guide you — not to provide exact clinical measurements.

Nutrition estimates from food photos are naturally approximate, as portion sizes, ingredients, and preparation methods can vary. Think of your results as helpful direction for making better everyday choices, rather than precise data.

If you need highly accurate or medical-grade nutrition guidance, we recommend consulting a licensed healthcare professional.

When you get started, you can choose goals like weight loss, blood sugar control, healthy blood pressure or cholesterol levels, thyroid-friendly nutrition, reduction of inflammation, or improvement of energy levels.

Your feedback and scores are then personalized to help you move toward those goals step by step.

The app provides helpful nutrition insights, including estimated macros and overall food quality.

It is not designed to be a precise calorie tracker. Instead of focusing on exact numbers, CheckYourPlate helps you build healthier habits through simple, practical guidance.

Every few days, your CheckYourPlate Nutrition Coach will check in with you through the in-app chat.

Your coach can review up to 7 days of the information you choose to share — including your meal photos, AI feedback summaries, chat history, and wellness profile — and provide personalized guidance, encouragement, highlight helpful patterns, and answer general nutrition questions.

It's real human support, layered on top of your AI experience.

No. CheckYourPlate Nutrition Coaches are trained wellness coaches who offer general nutrition guidance, encouragement, and motivation.

They are not licensed medical providers or licensed dietitians and do not provide medical advice.

If you're looking for care from a licensed professional, we encourage you to connect with one separately.

Your Coach reviews your recent 7-day activity and helps turn your insights into action.

They may spot patterns — like consistently low fiber — and guide you on where to focus, while offering practical, easy-to-follow suggestions based on well-established nutrition principles.

You can also ask questions anytime, and your Coach will provide supportive, easy-to-understand guidance along with ongoing motivation to help you stay on track with your goals.

Your Coach focuses on guidance, support, and everyday nutrition habits — not medical care.

They won't provide diagnoses, interpret lab results, prescribe diets or supplements, or change any plan created by your doctor or Registered Dietitian.

If something comes up that requires medical expertise, your Coach may direct you to an appropriate licensed professional so you can get the care you need.

No — data sharing is entirely voluntary.

The "Export to Coach" feature is optional and is not required to use any other part of the app. You choose when and whether to share your recent activity. You can revoke access at any time by contacting support@checkyourplate.com.

When you choose to share your data, your Coach can view your meal photos, AI feedback, and AI chat history from the past 7 days, along with your general wellness profile — including age, height, weight, health goals, dietary preferences, allergies, and any medical conditions you've chosen to disclose.

Your Coach does not see your name, date of birth, email address, or any other direct personal identifiers. Your identity remains separate from the wellness data your Coach reviews.

We collect only what's necessary to provide the service: your email address (for account access only), and your wellness profile — age, height, weight, activity level, health goals, dietary preferences, allergies, and any medical conditions you choose to share.

We do not collect your full name, date of birth, Social Security number, health insurance information, or any financial data.

CheckYourPlate is not a covered entity under HIPAA. We are a direct-to-consumer general wellness platform — not a healthcare provider, health plan, or healthcare clearinghouse. As a result, data you submit through the app is not subject to HIPAA protections, and we do not execute Business Associate Agreements with users.

If you require HIPAA-level protections for your health data, this app is not the appropriate platform for that information. We do, however, take data security seriously and apply strong encryption and access controls to all user data.

To provide its core features, the app uses a small number of trusted technology partners. These partners help process your meal photos, generate AI feedback, securely store your data, and enable in-app messaging with your Nutrition Coach.

We do not sell your personal information to advertisers or data brokers, and we do not use your individual data for targeted advertising.

Account and profile data is retained for the life of your account and deleted within 30 days of an account deletion request. Meal photos and AI chat history are currently retained for up to 90 days on a rolling basis. Aggregated, anonymized usage data used for product improvement may be retained indefinitely, as it cannot be linked back to you individually.

Yes. You may request deletion of your account and associated personal data at any time by contacting privacy@checkyourplate.com. We will process deletion requests within 30 days. California residents have additional rights under the CCPA/CPRA, including the right to access, correct, or request portability of their data.

No — and it's important you understand this.

CheckYourPlate provides general wellness education and AI-generated nutritional awareness, not medical or clinical dietary advice. It does not replace the guidance of a licensed physician, Registered Dietitian, or any other healthcare professional. Always consult your care team before making significant dietary changes, especially if you have a diagnosed health condition.

If you have a medical condition that requires close or specialized dietary management, we recommend to check in with your healthcare provider or a Registered Dietitian before making changes based on the app.

This may include conditions such as eating disorders, chronic kidney disease, insulin-dependent diabetes, active cancer treatment, or situations where you've been given a specific medical diet.

CheckYourPlate is designed to support general wellness and everyday nutrition habits, and it works best alongside — not as a replacement for — professional medical care when needed.

No. Using CheckYourPlate does not create a physician-patient relationship, a dietitian-patient relationship, or any other professional healthcare relationship between you and CYP Health Technologies LLC, its employees, or its Nutrition Coaches.

This app is not designed for medical emergencies.

If you are experiencing a medical emergency, call 911 immediately and seek in-person medical attention. Do not use the app or contact a Nutrition Coach in place of emergency services.

The app is intended for individuals who are 18 years of age or older. By creating an account, you confirm that you meet this age requirement. We do not knowingly collect information from persons under 18.

• General questions: support@checkyourplate.com
• Privacy requests (access, deletion, corrections): privacy@checkyourplate.com
• Legal matters: legal@checkyourplate.com
• Website: www.checkyourplate.com

You can update your profile information (height, weight, goals, allergies, etc.) at any time through the app's settings. To request full account deletion and removal of associated data, email privacy@checkyourplate.com. We'll process your request within 30 days.